Terms of Service Matter for Your Business

Recently, the video conference provider Zoom experienced significant backlash when it updated its online terms of service (ToS). ToS updates are not uncommon, however this one, which gave Zoom the right to use customer content in a number of ways — including in the training of… Read more

Unique Strategy to Enhance Sales Process

Summer is here! In my house, that means home repair — along with trips to the beach and backyard barbecues. Last weekend, I was fixing my back deck after a long, harsh winter. I made a list of what needed doing — some chores easy,… Read more

NDAs Are Fundamentally About Trust

I was in my local Walgreen’s last week to pick up a prescription. As always, standard privacy measures were in place — measures that, at this point, we all take for granted: distance between customers as they approach the counter; drug names on a screen that’s… Read more

Improving Professional Service IT Agreements

A few years ago, we renovated our kitchen. Our old kitchen was fine, but it was getting a bit tired and we were ready for more counter space, better lighting, and an improved layout overall.  As we soon discovered, getting the work done required a… Read more